jilio Casino — Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jilio Club ("jilio," "we," "us," or "our"), operator of the online gaming platform at jilio.club ("Platform"), collects, processes, stores, and protects the personal data of individuals who access or use our services ("Members," "Users," or "you").

This Policy applies to all personal data processed in connection with your use of the jilio Platform, including account registration, deposits and withdrawals, gameplay activity, customer support interactions, and marketing communications. It applies to all Members located in the Republic of the Philippines and is governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations ("DPA").

This Policy must be read together with jilio's Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference.

2. Data Controller Information

The data controller responsible for the personal data processed under this Policy is:

• Entity Name: jilio Club
• Registered Address: Philippines
• Data Protection Contact: [email protected]

For all data privacy enquiries, requests, or complaints, please contact us at the email address above with the subject line "Data Privacy Request — [Your Full Name]".

3. Personal Data We Collect

3.1 Registration Data

When you create a jilio account, we collect the following information:

• Full legal name
• Date of birth (for age verification — 21+ requirement)
• Philippine mobile number
• Email address
• Username and encrypted password
• Residential address (province, city/municipality)

3.2 Identity Verification Data

As part of jilio's KYC (Know Your Customer) obligations under applicable Philippine regulations, we may collect:

• Government-issued photo ID (Philippine National ID, passport, UMID, driver's license, or equivalent)
• Proof of address documentation
• Source of funds documentation for large transactions
• Selfie or facial verification image for identity matching purposes

3.3 Financial and Transaction Data

When you make deposits or withdrawals through the jilio Platform, we collect transaction records including payment method identifiers (e.g., partial GCash or Maya account numbers), transaction amounts in Philippine Pesos (PHP), timestamps, and transaction status records.

3.4 Usage and Technical Data

We automatically collect certain technical data when you access the jilio Platform, including IP address, device type and operating system, browser type and version, session duration, pages visited, game history (titles played, bet amounts, outcomes), and referral source data.

3.5 Communications Data

We retain records of your communications with jilio's customer support team, including live chat transcripts, email correspondence, and any documents or screenshots you submit in connection with a support request.

The following table summarizes the main categories of data collected and their primary purposes:

4. How We Use Your Personal Data

jilio processes your personal data for the following purposes:

• Account Management: Creating and maintaining your jilio account, authenticating your identity at login, and enabling account recovery.
• Payment Processing: Facilitating deposits and withdrawal requests via GCash, Maya, BPI, BDO, InstaPay, and other supported Philippine payment channels.
• Legal and Regulatory Compliance: Meeting age verification, KYC, AML, and reporting obligations under Philippine law and the PAGCOR regulatory framework.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, and abuse of the jilio Platform.
• Customer Support: Responding to your enquiries, resolving complaints, and providing technical assistance.
• Responsible Gaming: Monitoring gambling behavior patterns to identify potential problem gambling indicators and administering self-exclusion requests.
• Service Improvement: Analyzing aggregated usage data to improve the Platform's features, game selection, and user experience.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jilio processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and jilio (i.e., operating your account and processing transactions).
• Legal Obligation: Processing required to comply with applicable Philippine laws, including age verification, AML obligations, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing necessary for jilio's legitimate interests in fraud prevention, platform security, and service improvement, where those interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications, where required by law, based on your explicit opt-in consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing and Third Parties

6.1 Service Providers

jilio shares personal data with carefully selected third-party service providers who assist in operating the Platform. These include payment processors (for GCash, Maya, and bank transfer transactions), identity verification service providers, cloud infrastructure providers, and analytics platforms. All service providers are contractually obligated to process personal data solely for the purposes specified by jilio and to maintain appropriate security standards.

6.2 Regulatory and Law Enforcement Authorities

jilio will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory directive.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of jilio's assets, personal data held by jilio may be transferred to the acquiring entity. Members will be notified of any such transfer and the applicable privacy terms of the new entity prior to the transfer taking effect.

6.4 No Sale of Personal Data

jilio does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes.

7. Data Retention

jilio retains personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account and Transaction Records: Retained for a minimum of five (5) years following account closure, in compliance with applicable Philippine AML and financial record-keeping obligations.
• KYC / Identity Documents: Retained for a minimum of five (5) years following the completion of the KYC process or account closure, whichever is later.
• Customer Support Records: Retained for three (3) years following the resolution of the relevant support interaction.
• Marketing Consent Records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, for compliance audit purposes.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with jilio's data disposal procedures.

8. Data Security

jilio implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilio Platform;
• Encryption of passwords and sensitive identity data at rest using current cryptographic standards;
• Role-based access controls limiting jilio personnel access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for access to systems that process personal data;
• Regular security assessments, penetration testing, and vulnerability scanning of the Platform;
• Incident response procedures for detecting, investigating, and reporting personal data breaches in accordance with NPC notification requirements.

Despite these measures, no data transmission or storage system is completely secure. If you believe your jilio account has been compromised, please contact support immediately at [email protected].

9. Your Rights as a Data Subject

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilio:

• Right to Be Informed: You have the right to know what personal data jilio collects and how it is processed — which this Policy provides.
• Right of Access: You may request a copy of the personal data jilio holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. You can update basic account information directly through your jilio account settings.
• Right to Erasure / Right to Be Forgotten: You may request deletion of your personal data, subject to jilio's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a machine-readable copy of the personal data you provided to jilio for use with another service, where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jilio has violated your data protection rights.

To exercise any of these rights, please contact jilio's Data Protection contact at [email protected] with the subject line "Data Subject Rights Request." jilio will respond within thirty (30) days of receiving a verifiable request.

10. Cookies and Tracking Technologies

The jilio Platform uses cookies and similar tracking technologies to enable core Platform functionality, remember your preferences, maintain your login session, and analyze usage patterns for service improvement purposes.

10.1 Types of Cookies Used

• Strictly Necessary Cookies: Required for the Platform to function — including session management and security tokens. These cannot be disabled without impairing core functionality.
• Functional Cookies: Remember your preferences such as language settings and display options.
• Analytics Cookies: Collect anonymized data about how Members use the jilio Platform to help us improve the service. Data collected via analytics cookies is aggregated and does not identify individual Members.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the jilio Platform.

11. Children's Privacy

The jilio Platform is strictly for individuals aged 21 years and above. jilio does not knowingly collect personal data from individuals under 21 years of age. Age verification is conducted at the point of account registration. If jilio becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all funds will be returned to the original payment source following verification, and the data will be deleted in accordance with jilio's data disposal procedures.

If you believe that a minor has registered an account on the jilio Platform, please report it immediately to [email protected].

12. Changes to This Privacy Policy

jilio reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes will be communicated to Members via email or in-platform notification at least seven (7) days before the effective date of the change.

The current version of this Privacy Policy is always accessible at jilio.club/privacy-policy. The "Last Updated" date at the top of this document reflects the most recent revision. Your continued use of the jilio Platform following notification of a material change constitutes your acceptance of the updated Policy.

13. Contact and Complaints

For all data privacy enquiries, access requests, or complaints, please contact jilio's data protection team:

• Email: [email protected] (subject: "Data Privacy Request")
• Registered Address: jilio Club, Philippines
• Response Time: jilio aims to acknowledge all privacy requests within 48 hours and to provide a substantive response within 30 days.

If you are unsatisfied with jilio's response to a data privacy complaint, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.